About Britannia Greers
Greers is a family owned business and is a shareholding member of Britannia Movers International. This is a group of forty-five removal companies who work as an alliance throughout the UK and abroad. All of the members have interlinked computer communications systems which enables fast and accurate cooperation. We are also members of the British Association of Removers (BAR) and have achieved the quality standard BSEN 12522.
The criteria to become members of these organisations are very stringent. So pleased are the majority of our customers that we attract over 80% of our work by personal recommendation. As a result we have built up a large portfolio of satisfied customers, both domestic and commercial. Britannia Greers are responsible for moving furniture & effects for a high proportion of MOD personnel throughout Scotland and the UK.
The British Association of Removers
Britannia Greers is a member of the largest and most recognised industry association, the British Association of Removers (BAR).
The BAR is dedicated to promoting professional excellence and service in the removal industry for the mutual benefit of removers and their customers.
Members of the BAR must meet strict quality standards to maintain their membership and this is achieved by regular inspection of premises, vehicles, working practices and personnel training records.
The Office of Fair Trading
The BAR liaise closely with the Office of Fair Trading to ensure trading terms and conditions meet current statuatory requirements and that consumers interests are taken into account.
The BAR sets out rigorous standards of customer care for its members. If clients have a problem that they are unable to resolve directly with the remover, the BAR offers a free conciliation service designed to ensure fair play and satisfaction for all parties concerned.
BSEN 12522
This standard forms part of a system of reference relative to the removal of household furniture and effects aimed at dealing with the service and with the provision of the service to private individuals conducted by the profession.
Within each activity, it has been necessary to make a distinction between the "service" on the one hand, and the "provision of the service" on the other hand:
- the service: all the services agreed upon between the service provider and the customer within the framework of the contract includes characteristics which allow this said service to be assessed;
- the provision of the service: all the means engaged by the service provider which includes the personnel, the equipment, the organisation and the budget with a view to carrying out the service.
The systems of reference constitute a beneficial means of achieving the following objectives:
- to create a dialogue with the customer which is favourable to the profession;
- to permit customers to identify and compare the services offered by companies in order to benefit from the positive spin-off of fair competition in an open market;
- to allow the professionals of the trade to conduct their activity with the aid of technical specifications that are clearly defined by a common understanding;
- finally, as regards the single market, to allow the activity to position itself efficiently in order to meet the needs of the European customer by having at its disposal, in particular, harmonised general conditions of contract.